Return & Refund Policy
Thank you for shopping with TrunkCratePro. We are dedicated to ensuring your satisfaction with every purchase. If you're not entirely happy with your purchase, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
- Contact us at contact@trunkcratepro.com with your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Processing
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days, depending on your payment provider.
Exchanges
If you wish to exchange an item, please follow the return process and then place a new order for the desired item. Exchanges are processed separately from returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@trunkcratepro.com. We will provide instructions on how to proceed with a replacement or refund.
Contact Information
For any questions or concerns about our Return and Refund Policy, please contact us at contact@trunkcratepro.com. We are here to assist you.
Note: TrunkCratePro reserves the right to update or modify this Return and Refund Policy at any time. Changes to the policy will be effective immediately upon posting to our website.
Thank you for choosing TrunkCratePro. We appreciate your trust in our products and are committed to providing excellent customer service.